Accessible Chester

More and more business, facilities and services now offer fully accessible services to people with access difficulties.

Wheelchair accessibility to the shops is good and it is possible to gain access to the famous 'Rows' from the shopping arcade in Eastgate Street.

For a complete guide to Accessible Chester - Disabled Holiday Information provide an excellent range of information and is designed to give visitors, whether they are wheelchair users or have other mobility issues, appropriate information to choose suitable accessible short breaks, holidays or days out, considering their disability and special needs.

Click here to download a copy of Chester City Centre Access: A Guide for disabled people.

Blue Badge Holders

Chester City Council has two parking areas dedicated to Blue Badge holders in Frodsham Street and Hamilton Place (four hour maximum stay). See information about car parks in Chester here.

In addition, Blue Badge Scheme holders may park free of charge for up to four hours on any City Council pay and display car park, with the exception of Trinity Street.

If you wish to stay longer than four hours, please purchase a pay and display ticket for the additional time and display the ticket next to your badge and clock. Please note that the pay & display machine in Kaleyards car park only starts accepting cash after 6pm. Also in Hamilton Place, there is no pay & display machine.

Please ensure your badge and clock are clearly displayed in your vehicle.


The DIAL House Shopmobility Service, based in the Kaleyards car park off Frodsham Street, provides daily use of mobility scooters and wheelchairs to enable people with disabilities to access city centre shops and facilities. Wheelchairs are also available to take away on loan.

For a one-off fee anyone can join our Regular Users Scheme and book a scooter or wheelchair as often as they like, seven days per week. Alternatively, daily hire fees apply to visitors / tourists / occasional users.

Regular User Joining Fees:

Registration is valid until 31 July each year. The following fees are payable when joining the scheme:

Chester Charisma Card Holder: £10

Non Charisma Card Holder: £15

Visitor / Occasional User Hire Fees:

Standard booking (up to 5 consecutive days): £5

Short booking (up to 2 hours): £3

Open every day (except public/bank holidays) 10am – 4pm. For more information please visit the website.

Chester Park & Ride Service

Take the stress out of parking and avoid traffic by using the Chester Park & Ride service. The Park & Ride is an economic and environmentally friendly solution to travelling into the city for recreation or work. There are four Park & Ride sites around the Chester area, providing a total of 3170 parking spaces, which include designated disabled parking areas and additional parking for high sided vehicles/caravans/motor caravans.

The service runs every 10 minutes, subject to city centre traffic conditions. The buses are equipped with a low floor system for easy access and are particularly beneficial for our disabled passengers and parents with buggies. However, occasionally double deckers or other buses may be used temporarily at peak times or when buses require maintenance/servicing.

As of 1st April Concessionary Bus Passes will no longer be valid on the Park And Ride.
All Passangers must pay the £2.00 return fare at all times.


Car parking is free, and the return bus fare costs £2.00 per person (a book of 5 will cost £10). If you buy a book then you can get one free, also Charisma card holders get an additional free ticket. Pay at machines so please have change ready and keep your tickets in a safe place. Accompanied children under 16 years travel FREE (max 2 per adult). Bus tickets are obtained from machines on the sites, and change machines are also available. 

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